Infrastructure Diagnostic Cancellation Policy

To preserve scheduling availability and maintain a consistent engagement standard, all Infrastructure Diagnostic appointments are subject to the following policy.

Scheduling Confirmation

Appointments are confirmed once the booking process is completed and payment has been received in full.

Rescheduling

Clients may reschedule their appointment with at least 24 hours’ notice prior to the scheduled start time.

Rescheduling requests submitted within the required notice period will be accommodated based on calendar availability.

Cancellations

Cancellations made at least 24 hours in advance of the scheduled appointment are eligible for one of the following:

- a full credit toward a future Infrastructure Diagnostic, or

- a refund less applicable payment processing fees, if required.

Late Changes / Missed Appointments

Appointments cancelled with less than 24 hours’ notice, late arrivals that materially shorten the session, or no-shows are generally non-refundable.

At Kontab’s discretion, a one-time rescheduling accommodation may be offered in exceptional circumstances.

Client Readiness

To ensure a productive session, clients are expected to attend prepared and on time. Delays may reduce available session time and may not extend beyond the originally scheduled appointment window.

Kontab Rescheduling

If Kontab must reschedule due to unforeseen circumstances, clients will be offered the earliest available alternative appointment or a full refund.

Scope of Booking

The Infrastructure Diagnostic is a scheduled professional advisory session. Booking secures dedicated calendar time, pre-session review capacity, and reserved availability.

Questions

For scheduling support or change requests, please contact Kontab using the contact details provided in your booking confirmation.